Desktop App Settings

Organization-wide settings that govern how the CSE app behaves on end-user devices

  • Last validated: Oct 1, 2026

Overview

These settings are configured once for the organization and apply to the CSE app on every enrolled device. They govern how the app updates itself, what it reports, how it coexists with other endpoint software, and what end users see in it.

  • App Auto Update controls whether the app updates itself without administrator action.
  • Event Geolocation controls whether device location is reported in event data.
  • Allow the CSE app in your AV or EDR solutions covers the allowlist entries required so that endpoint security software does not block the app.
  • Branding and Message Customization adds in-app and in-browser help messaging for end users.
  • Service Bundles delivers pre-configured sets of services to end users.

To install the app in the first place, see Deploy the Desktop App.

Pages in this section

App Auto Update

Event Geolocation

Allowlist the CSE App in AV and EDR Solutions

Branding and Message Customization

Service Bundles

Update and Manage CSE Desktop App Versions

Collect Remote Diagnostics

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