Remote Diagnostics
Fetch log data directly from the Command Center to help debug end users' devices
- Updated on May 16, 2024
This article describes features that require
Desktop App v3.6.0+
.
Remote Diagnostics Overview
The Remote Diagnostics feature allows admins to collect registered devices’ log data for troubleshooting purposes. Admins can download a script directly from the Command Center.
Steps to collect Remote Diagnostics
1.1 In the Command Center, navigate from Directory > Devices.
1.2 Select a device name to enter into the device details view.
![](/img/feature-guides/manage-users-and-devices/remote-diagnostics/devices-list.png)
1.3 On the device’s detail view page, select the Remote Diagnostics tab.
![](/img/feature-guides/manage-users-and-devices/remote-diagnostics/remote-diagnostics.png)
1.4 Select Run Diagnostics. This will initiate and execute the script.
![](/img/feature-guides/manage-users-and-devices/remote-diagnostics/script-initiated.png)
1.5 Select Download Logs when the option is made available.
![](/img/feature-guides/manage-users-and-devices/remote-diagnostics/download-logs.png)
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