Customize the default device Trust Level remediation instructions for users in your organization

  • Updated on May 21, 2024


When configuring Trust Factors, you are setting the required security posture checklist for devices in your organization. The Remediation settings page allows you to create org-specific instructions so that your end users can self-remediate their Trust Level.

These instructions can be customized for each Trust Factor, and they are specific to the device’s operating system.

Manage remediation text in the Command Center

Access the Remediation settings page by navigating from Trust > Remediation tab.

To customize the remediation instructions, update the Remediation text, and then select Save.

View remediation text in the desktop app

The desktop app displays each Trust Factor’s current status (i.e., enabled, running, up-to-date). The example below shows a macOS device having a disabled Firewall, which is required to access secured services.

The end user can click into the Firewall Trust Factor, review the information, and access a link to an Apple support article explaining how to enable the firewall.

Once the Trust Factor is remediated (in this case, the Firewall), the end user can send their device features and have their device Trust Level recalculated to regain access.

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