• Symptoms
• Potential Root Cause(s)
• Resolution Steps

Symptoms

• swg can’t talk to 3rd party threat intelligence vendor
• local proxy can’t talk to swg

Potential Root Cause(s)

Resolution Steps

Check app logs to see if swg agent is reachable via the local proxy:

[2025/08/18 19:35:28 EDT] [INFO] (captive_portal.(*cPortal).checkSwgNotReachable:175) checking swg-agent [qa-.release.swg.test.com:443] reachability from localproxy [2025/08/18 19:35:28 EDT] [INFO] (captive_portal.(*cPortal).checkSwgNotReachable:224) swg-agent is reachable

Check web request activity in localproxy.log in the app logs, check DNS request activity in dnsactivity.log.