Customize the default Device TrustScore remediation instructions (messaging and links) shown to users in your organization

  • Updated on Jan 21, 2021

This article describes features that are only available in the Banyan Business edition and Banyan Enterprise edition.


When configuring the TrustScore Factors, you are setting the required security posture checklist for devices in your organization. The Remediation settings page allows you to create Org-specific instructions and links to web articles displayed to your organization’s end users so they can self-remediate their TrustScore.

These instructions can be customized for each TrustScore factor and are specific to the device’s operating system.

Remediation instructions are currently only displayed in the Banyan Desktop App v.1.8.0+.

Manage Remediation Text in the Command Center

Access the Remediation settings page by navigating to Settings > TrustScore Settings > Remediation.

By default, the Remediation settings page includes common instructions and support URLs for each TrustScore Factor and operating system.

To customize the remediation instructions, update the Remediation text and/or Support URL accordingly, and then click Save.

View Remediation Text in the Desktop App

The Banyan Desktop App displays helpful information regarding each TrustScore Factor, including why it is considered a TrustScore Factor and its current status (i.e., enabled, running, up-to-date).

The example below shows a macOS device having a disabled Firewall, which is required to access secured services.

The end user can click into the Firewall TrustScore Factor, review the information and access a link to an Apple support article explaining how to enable the firewall.

Once the offending TrustScore Factor is remedied (in this case, the Firewall ), the end user can send their device features and have their device TrustScore recalculated to regain access.